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ELD Solution Support Support

Troubleshooting & help

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Is your ELD FMCSA certified?

In compliance with the FMCSA’s ELD Mandate, our ELD Compliance Solution was registered and certified by the FMCSA.

How will I know if I’m exempt from the ELD Mandate?

The current rules do not differ much from the previous ones—if you’re a short-haul or local driver, you weren’t filling out any logs, so you’re still exempt from needing an ELD. Other exemptions ...

Will the ELD Mandate be repealed?

As of December 2019, the ELD Mandate has been finalized. For those non-compliant with the regulations, they may be at risk of receiving violations by DOT officers.

Who can I contact if I need help with my ELD?

We have 24/7 customer support available to our customers! With our around-the-clock support, we’re available when you need us most. Call us at (888) 228-4460 or email us at support@help24.us.

Do I have to print my logs during an inspection?

With our ELD, you’re not required to present physical logs. Our ELD is able to transfer data electronically, but screen displays can also be presented if need be. However, an enforcement officer may ...

Will your ELD help prevent HOS violations?

GPSTab is designed to notify drivers, safety officials, and dispatchers of potential violations beforehand. Notifications will be received by the aforementioned parties 1 hour, 30 minutes, 15 minutes, ...

Will the application work on my cell phone?

While ELD devices will connect and work with cellular phones, we highly recommend running our application on a tablet for optimal performance.

Can I test your ELD before purchasing it?

Along with our week-long free trial, you can also use our application risk-free for 30 days with a money-back guarantee. Upon completion, however, payments will begin to be processed.

Is professional installation required, if so, how much is it?

GPSTab can effortlessly be installed for free. Once you plug the ELD device into the diagnostics port of your vehicle, it should pair with the application, and you’re all set.

What is the minimum duration of a contract?

Incoming customers are not beholden to contracts. By strictly working on a month-to-month basis, we can offer the best service possible without a catch. Customers are free to cancel their subscription ...

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