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Admin: ELD FAQ
What is a malfunction letter and how do I report a malfunction?
A malfunction letter is a document that we can provide to a carrier, confirming that your ELD software or hardware suffered a malfunction. To report a malfunction, please call our customer support line at 888-228-4460 ext 2 or submit an electronic request at support@help24.us
Can I create IFTA reports for drivers using my ELD?
While you can create IFTA reports on GPSTab, they should be used for reference purposes only—as you cannot file reports using the ELD system.
Will ELD location data identify street addresses?
No. ELD location data does not identify street addresses. Our system indicates the approximate distance to nearby cities, towns, and states with populations greater than 5,000.
To generate API tokens you need to follow these steps:
Click on the Account button located at the top right corner. Then click on “API Tokens” > “Generate Token” > “Enter Name” > “Generate.” Please make sure your company profile contains the correct DOT number before generating tokens.
You can assign a co-driver to an existing driver by following these steps:
Click on “ELD” in the admin panel located on the left side of your screen. Then click on “Driver,” followed by the pencil icon under “Edit/Deactivate.”
Once you’ve entered the Driver info page, scroll down to “Co-Driver” and select a driver from the dropdown list. Then, you have to add the co-driver’s info in the “Profile” section of your ELD driver application.
Why don’t I see my trucks on the admin portal map?
Open your admin panel > go to “All units” > then check the box on the left side of the driver’s name under the map. If the issue persists, please call our support line at 888-228-4460 ext 2.
Yes, Split-Sleeper is available on GPSTab and we make this feature easier to use than any other ELD.
Here’s how you can give your drivers access to Split-Sleeper:
1. Click on “Settings” in the admin panel
2. Switch to the “Fleet Settings” tab
3. Check the option to “Allow Split Sleeper Berth”
Once you do that, it will activate for all drivers.
If you’d only like particular drivers to have access to the feature, here’s what you can do:
Click on “ELD” in the admin panel
Then click on Drivers in the dropdown menu
Choose a specific driver
Scroll to the very bottom and tick the “Allow Split Sleeper Berth” box.
Please be advised that once you activate Split-Sleeper, you will not be able to turn it off.
What does ‘Int. Location’ in the list of driver logs mean? Can I erase it?
‘Int. Location’ is short for Intermediate location. This data must be recorded by an ELD at 60-minute intervals when the vehicle is in motion. It is required by the FMCSA and therefore cannot be erased.
Driver: ELD FAQ
What is a malfunction letter and how do I report a malfunction?
A malfunction letter is a document that we can provide to a carrier, confirming that your ELD software or hardware suffered a malfunction. To report a malfunction, please call our customer support line at 888-228-4460 ext 2 or submit an electronic request at support@help24.us
What requirements does a tablet need to be compatible with GPSTab?
1. Tablets must be Android or IOS devices manufactured by LG, Samsung or Apple (all with 4G LTE sim card slots)
2. Android: Must be updated to Android 9 or higher.
3. Apple: Must be updated to IOS 13 or higher.
4. Tablets must have a data plan with T-Mobile, Verizon, or AT&T on each tablet, minimum 1GB per month and 4G LTE connectivity.
DVIR is short for Driver Vehicle Inspection Report. This report is a formal record confirming that a driver has completed an inspection on a commercial motor vehicle.
PTI stands for Pre-Trip Inspection or Post-Trip Inspection.
What is the difference between IDLE and DRIVING statuses?
When your vehicle starts moving at a speed of 5 mph or more, your duty status will automatically be set to DRIVING. At 0 or less than 5 mph, your vehicle is considered to be in IDLE status. When in IDLE, you have the ability to change your duty status.
How long can the vehicle be in IDLE status?
If the vehicle remains in IDLE for 5 minutes, a pop-up window will appear asking if you would like to change your duty status. If no selection is made within 60 seconds, the duty status will change automatically to ON DUTY.
According to FMCSA rules, OFF DUTY, ON DUTY, and SLEEPER statuses are changeable.
Does your ELD warn drivers about approaching hours of service (HOS) limits?
Yes. GPSTab sends notifications to drivers when they are nearing their HOS limits to avoid potential violations.
What information is automatically recorded by an ELD?
An ELD automatically records the following data elements at certain intervals: date, time, location, engine hours, vehicle miles, driver identification info, authenticated user, vehicle, and motor carrier.
Why don’t I see all my statuses under the graph?
Open a full list of your statuses by clicking on the “See Previous Statuses” button.
What does the notification “the device shut down’’ mean?
It is an automatic notification that indicates that the driver’s tablet has shut down while driving.
Why don’t I see my truck # in the list of trucks?
Please tap on the magnifying glass icon located at the top right corner of the app. This will allow you to type in your truck number in the search bar. If you’re still having issues – please call your company administrator.
How do I add and delete a driver’s information?
Adding a driver: Press the plus button on the right side, then type the needed information in and click “save”.
Deleting a driver: Press and hold the information you’re trying to edit until you get a delete option
How do I enable day/night mode?
Please tap on the sun/moon icon located at the top right corner of your app’s home screen.
I don’t see the ‘Save” button in the Profile form. How can I save my information?
The “Save” button is located at the bottom of the page. If the “Save” button is still not visible, you may need to minimize your keyboard.
I forgot to input my DVIR and sign for the day. How do I sign for a previous day?
You can find your DVIR records for the last 14 days under the statuses scale. Please tap on the specific date you’re looking for and add your DVIR for that day and/or sign it.
Where can I retrieve my username and password?
Please contact your company administrator to get your credentials for your ELD application.
How do I update my ELD application?
Start by logging out of your ELD application, then:
For Android – open Google Play
Search for GPSTab
Click on the application icon and press the Update button on the right if that is available.
For Apple – please go to the App Store
Search for GPSTab
Click on the application icon and press Update, if available.
If it is not available – you are using the latest version of ELD application.
How do I provide my daily logs to DOT authorities during an inspection?
Tap the hamburger menu in the top left corner and select “Inspection module.” Then tap “Begin inspection” and show your electronic logbook containing an 8-day summary to the officer.
You can also send the report by clicking on the “Send logs” button.
How do I send an output file to a DOT inspector?
Tap on the hamburger menu at the top left corner of your app, then select “Inspection module” and choose “Send output file.”
What do I do if my device has a connection issue?
Please call our customer support line at 888-228-4460 ext 2 or submit an electronic request by emailing us at support@help24.us
What do I do if I lose internet connection while driving?
Your data will continue being recorded while in offline mode, and it will be transferred to the system once the connection is re-established. Please do not delete the app or restart your tablet.
Why doesn’t my status change to DRIVING after moving over 5 mph?
Please call our customer support line at 888-228-4460 ext 2 or submit an electronic request by emailing us at support@help24.us
How do I enable Personal Conveyance?
Please tap on the OFF DUTY button and check the “Personal Conveyance” box. If you do not see this option, please contact your company administrator.
Can I use the ELD application in portrait mode instead of landscape?
Our application is currently only available in landscape mode.
Is it possible to sign a few days or a week of logs simultaneously?
Yes, if you need to sign a few days or a week of logs, you can simply just re-login to the app. You will see a list of all uncertified events, and you will have the option to sign them all.
Please log out from the app and then log in back.
Do I need to pair my ELD in the Bluetooth settings?
No, the ELDs will be visible in the Bluetooth list of available devices with the name: Bluelink, IOSiX, PT30 or Bluefire ELD according to the device type.
What permissions should be allowed for the ELD app?
For Android devices: Location and Storage
For iOS: Location (please set “always,” not “while using”), Bluetooth, Background app refresh, and cellular data
Where is the ELD plug usually located in my truck?
Your ELD plug is usually connected to the diagnostic port, which may be located under the left side of your dashboard, under the steering wheel, near the driver’s left kick panel, or under the driver’s seat.
I don’t have the “Send ELD output File to DOT” button in the inspection module. What should I do?
Please contact your safety manager or our support line at 888-228-4460 ext 2.
What information will a DOT officer see in my daily log report?
DOT officers will see driver and company info, record of duty statuses, locations, odometer, engine hours, a driving event list, and other automatically recorded and manually entered data.
Yes. Since the driver is still subject to FMCSA regulations, the driver or vehicle can be inspected. The driver’s duty status would be “ON DUTY, not driving” during the inspection. This means, that your 10 or 34-hours restart will be interrupted
