The benefits of 24/7 customer support for small fleets
There are a multitude of benefits of having access to around-the-clock support for small fleets
Around-the-clock support can have a variety of benefits to small fleets, who make up over 90 percent of the trucking industry.
Small fleets require a creative competitive edge in order to do compete with mega fleets in the trucking industry. One competitive edge they can leverage is having access to 24/7 customer support from their ELD provider.
As an ELD provider with experience working with small fleets, we’d like to lend some insight on the topic.
Available when you need them most
The trucking industry is unique in the way that it never stops. Even throughout the COVID-19 pandemic, the trucking industry was still relied upon to keep the economy going.
This kind of around-the-clock availability from truckers requires customer support teams to be available at all times as well. By being available when your business needs them most, truckers are able to stay on the road and keep your business profitable.
Keep you on the road
Speaking of staying on the road–nothing hurts weekly profits more than being placed out of service. This can happen for a multitude of reasons, including ELD malfunctions or other hours of service related issues.
With either problem, a provider’s customer service team will be relied upon to find a solution. Whether it’s just issuing a malfunction letter or helping truckers get acquainted with a software solution, a customer support team can play a crucial role in keeping your fleet on the road.
As the premier provider of a highly-rated electronic logging device that does not require contracts, we’d like to recommend our solution, GPSTab, to meet your business needs.
GPSTab is a comprehensive solution that’s simple to use, has no contract, and offers stellar customer service. Our solution is dedicated to providing simple, easy-to-use solutions for drivers and backend management with clear, uncomplicated reporting and tracking, designed by leaders who grew up in the trucking industry and know what drivers need
Schedule a consultation with our sales staff today to learn more about how GPSTab can benefit your trucking business.