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Are you an Admin or a Driver?
Admin: Tracker FAQ
How can I quickly view my trucks that are equipped with GPS Trackers?
Click on “All Units” in the admin panel, then filter through your units by clicking on the dropdown menu next to the “Search” box. Once the dropdown menu has been selected, click on “GPS Tracker” This will show you a list of trucks that have trackers equipped.
How can I access the needed GPS Tracker on my platform?
Quickly view your trucks’ location by typing the name you selected for the tracker in the “Search” box under the map. Then scroll to the right side of the page and select “View.”
How do I find tracker data such as battery percentage, location, or current speed?
Access the needed tracker and check the information just under the map. To see the battery percentage – put your mouse over the “battery” icon near the tracker name.
What are the reporting intervals of my GPS Tracker?
Please note that the trackers update information as follows:
– When the battery is charging and the vehicle is moving, the device provides data every 10 mins
– When the battery is not charging but the vehicle is moving, the device provides data every 20 mins
– When the battery is not charging and there is no movement – the device provides data every 6 hours
– When the tracker is disconnected from the power source, the device provides data every 24 to 48 hours
Driver: Tracker FAQ
When does my GPS Tracker charge?
– The trackers charge when the vehicle is moving with the headlights on for more than 3 hours
– When the headlights are off, the trackers charge only when the vehicle stops
– If the vehicle is moving with headlights off, the battery does not charge
– If the trailer is disconnected from the truck, the tracker does not charge
What is the quickest way to charge my Tracker’s battery?
The quickest way to charge your tracker’s battery is to travel with your headlights on.
How long does the tracker’s battery backup last?
The tracker’s battery backup lasts for up to 60 days.
